Retail and Hospitality Culture Audit

Do you have team members of different ages and generations resulting in ambiguity and miscommunication regarding what is and isn’t ‘ok’ behaviour when serving customers and liaising with colleagues?

Why it's important to live your company values:

Everyone understands the importance of respecting customers and colleagues in the workplace. However, things can slip when everyone gets busy.

We can help you define how your company's values should be applied in general day-to-day situations (including clarifying and documenting the "unwritten rules" that most companies have) so that everyone is aware of and understands your expectations regarding how to treat each other, customers and the workplace facilities. 

What's included in the audit:

Steps 1+2:

Clarification of your company's values and how these apply in a work context

A review of your current workplace guidelines and procedures

Topic evaluation and review

Step 3:

Distilling how your company's values are applied to expected behaviours in the following situations:

Customer service

Liaising with team leaders/management/colleagues 

The treatment of workplace facilities

Working from the office / remotely (if applicable)

Steps 4+5:

Help to develop supporting material for presentation/s

Support for three months to help embed these cultures into your workplace


A culture guide specific to your company