Retail and Hospitality Culture Audit
Do you have team members of different ages and generations resulting in ambiguity and miscommunication regarding what is and what isn’t ‘ok’ behaviour when serving customers and also when liaising with colleagues?
What's included in the audit:
A review of your current workplace guidelines and procedures
Liaising with team leaders/management/colleagues - including a framework for how to give and receive feedback
The treatment of workplace facilities
Working from remotely - if applicable
Support for 6 months to help embed these cultures into your workplace and for the further development of this guide by your team